Customer Care
Welcome to 2NDSIN Customer Care.
We’re here to help with orders, sizing, shipping, returns, and anything else you need.
If you can’t find your answer below, feel free to contact us we’ll get back to you as soon as possible.
Contact Us
Email: 2ndsin.co@gmail.com
WhatsApp: +91 79017 52046
Response Time: 24 - 48 hours (Monday – Saturday)
Order Status
Once you place an order, you will receive a confirmation email with your order details.
When your order ships, you will receive a tracking link to track your package in real time.
If you have not received tracking details within 3–4 working days, please contact us.
Shipping Information
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Orders are processed within 2–3 business days.
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Delivery usually takes 4–7 business days depending on your location.
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Shipping is available across India.
During product drops or high-demand periods, shipping may take slightly longer.
Returns & Exchanges
We accept size exchanges within 7 days of delivery.
Conditions:
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Item must be unused and unwashed
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Original packaging must be intact
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Exchange is allowed once per order
To request an exchange, email us with:
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Order number
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Reason for exchange
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Size required
Sizing Help
Not sure about your size?
Every product page includes a detailed size chart. If you’re still unsure, contact us and our team will help you pick the perfect fit.
Payment Methods
We accept:
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UPI
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Credit / Debit Cards
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Net Banking
All payments are secure and encrypted.
Canceling an Order
Orders can only be cancelled before they are shipped.
Once the order is shipped, cancellation will not be possible.
Damaged or Wrong Product
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Order number
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Clear photos of the product
We will resolve the issue as quickly as possible.
Still Need Help?
Email us anytime at 2ndsin.co@gmail.com .
Our team will get back to you within 24–48 hours .